Conversational AI is no more regarded as a fad or overhyped technology. Instead, it is an integral part of every corporate strategy. Conversation AI helps build robust virtual agents that carry out human-like conversations, communicate knowledge, answer questions, or walk you through critical processes, and thus get smarter overtime. Conversational AI is expected witness a meteoric growth in the coming days. It will eventually supersede both cloud and mobile within a decade. The big fours, Apple, Google, Facebook, and Amazon, have already started making conversational AI the main gateway to communicate with customers.
From answering queries to entertaining users and selling products, conversational AI chatbots have become a highly viable and engaging customer interaction channel. They are not just looked upon as basic bots or mere personal assistants. By harnessing AI, NLP, and machine learning, chatbots can enable highly responsive and personalized level of interactions like humans. That said; a complete replacement of humans is far from possible. But AI-based chatbots can help handle simple, repetitive, and non-mission critical tasks with ease and precision.
What are chatbots?
From answering queries to entertaining users and selling products, conversational AI chatbots have become a highly viable and engaging customer interaction channel. They are not just looked upon as basic bots or mere personal assistants. By harnessing AI, NLP, and machine learning, chatbots can enable highly responsive and personalized level of interactions like humans. That said; a complete replacement of humans is far from possible. But AI-based chatbots can help handle simple, repetitive, and non-mission critical tasks with ease and precision.
What are chatbots?
Simply put, a chatbot are smartly designed AI-enabled software programs to provide simple, natural, human-like responses that facilitate meaningful communication. They can be integrated to major chat apps such as Facebook Messenger, Slack, and Telegram.
When it comes to customer service, chatbots offers a real-time conversational experience, bypassing conventional ways of emailing or dialing up the customer service team. Through constant interactions, chatbots can amass exhaustive knowledge on customer sentiments, preferences, opinions, purchase behavior, and so on.
Chatbots: The future of customer experience
Customers look for swift, comprehensive, and satisfying responses to their queries. From welcoming messages to replying to customers’ queries, an AI-powered chatbot can undoubtedly elevate customer engagement to the next level by responding to both text and verbal queries like a human staff member. They help free-up the time spent dealing with customers directly, and ensures better consistency due to reduced human intervention.
It’s always exciting to engage with a chatbot that exhibits a personality or sense of humor that’s similar to human beings. Moreover, a single chatbot can perform the tasks of multiple customer service personnel. They never keep you waiting or never sleep. Use of chatbots can help customer-facing brands cut down costs and improve operational efficiencies. Deploying AI-based chatbots will help cut labour costs by 29%, says a recent survey report. They also help reach broader set of audience, and save critical customer intelligence data that businesses can make use of to tailor services and marketing strategies. However, chatbots should not be deployed without having a reliable escalation channel through which a query/an issue can be routed to humans.
Customer experience is a competitive differentiator in today’s fast-paced and increasingly competitive business environment. Businesses are constantly reinventing themselves to keep up with market changes and stay ahead of competition. AI-powered chatbots can be a major game changer for businesses across the world. They are here to stay and will revolutionize customer engagement in more meaningful ways in the coming days.